Clear, Trusted Guidance for Navigating Australia’s Aged Care System

Understand your options, plan with confidence, and keep up with the latest reforms — all explained in plain English.

Aged Care Reform 2025 – What’s Changing & When

We track every milestone and translate it into what you need to do next.

Timeline showing current progress towards November 2025 reforms.

Today Next Update Nov 2025
View Full Reform Tracker →

Helpful Tools

Eligibility Screener

Answer a few questions to see if you’re likely eligible for government-funded support.

Try the screener →

Fee Estimator

Get a ballpark view of possible fees and charges based on your situation.

Estimate fees →

Assessment Prep Checklist

Be ready for your My Aged Care assessment — download our free checklist.

Download checklist →

Eligibility Screener (Quick Check)

Answer a few questions for a plain-English indication of likely eligibility and next steps. This is guidance only — not a decision.

Start with the Basics

Understanding Aged Care Eligibility

Who qualifies, how it’s assessed, and what to prepare.

Read guide →

How My Aged Care Works

From first contact to assessment to services — step by step.

Read guide →

Home Care Packages Explained

Levels 1–4, what they cover, and how to apply.

Read guide →

Residential Aged Care Options

Choosing a home, costs, and your rights.

Read guide →

Free Downloads to Make Life Easier

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Recent Updates

Help & Advocacy

Independent advocacy

OPAN (Older Persons Advocacy Network) provides free, independent support to understand your rights, attend meetings and resolve issues.

Phone: 1800 700 600
Visit OPAN →

My Aged Care

For assessments, approvals and finding providers.

Phone: 1800 200 422
myagedcare.gov.au →

Carer Gateway (for carers): 1800 422 737 — practical support & counselling.

Complaints

If an issue isn’t resolved with your provider, contact the Aged Care Quality & Safety Commission.

Phone: 1800 951 822
How to make a complaint →